Terms and Conditions - Graciella Prive Consulting

General Terms and Conditions

THIS AGREEMENT is concluded by and between:

Graciella Prive Consulting (the “Brand”), a premier financial and business education platform operated by Graciella Media Universal (the “Company”), a business organization incorporated under the laws of Indonesia, located in Jakarta. (The Brand and Company are hereinafter collectively referred to as the “Company,” “We,” “Us,” or “Our“).

You, the person or organization subscribing to the Course (hereinafter referred to as the “Student,” “You,” or “Corporate/Institutional Clients”).

WHEREAS, the Company offers an online financial education course (the “Course“) that is delivered on a third-party platform;

WHEREAS, the Student desires to access and use the Course subject to the terms and conditions presented herein;

NOW, THEREFORE, in contemplation of the mutual covenants contained herein, the parties agree as follows:

1. DEFINITIONS AND ACCEPTANCE

1.1. Agreement: This document and all of its provisions form the entire understanding between the Company and the Student.

1.2. Course: The online financial course purchased by the Student, including all proprietary lessons and modules. The Company provides two distinct versions of the Course: (i) the Individual License, designed for personal financial management, and (ii) the Institutional License, designed for corporate strategy and board-level implementation.

1.3. Effective Date: The date of Your enrolling in the Course and confirming your purchase.

1.4. Content: The Course consisted of all digitally circulated content ranging from text, video, audio, graphics, and documents.

1.5. Platform: Course learning management platform is a third-party platform where a Course can be hosted and delivered.

1.6. Terms Acceptance: You are expressly and irrevocably bound to the terms of this whole Agreement on purchasing the Course as the ultimate and sole pattern of the relationship between You and the Company. You acknowledge and admit that this is an express waiver of Your right to institute any court proceedings against the Company as further discussed in Section 11 (Dispute Resolution).

1.7. Managing Language and Translation:

The Company uses the English language solely for the Course Content.
Unless otherwise stated in an attached policy, this Agreement and all attendant policies may be translated into other languages for the convenience of the Student.
This Agreement and all policies are to be interpreted, enforceable, and binding, and all disputes shall be resolved using the English language version only.

2. COURSE ACCESS AND PROVISION

2.1: GRANT OF LICENSE

2.1. Grant of License (Individual): In the case of individual learners, the Company licenses individual learners a right to access and use the Course and its Content solely, in non-commercial, non-transferable, and educational use.

2.1.1. Grant of License (Institutional/Corporate).

The Company permits organizations that subscribe on an institutional license a limited, non-exclusive, non-transferable, and revocable right to allow access to the Course to the number of unique executive seats listed to the student identified on the official Executive onboarding invoice. This license allows the Institution to submit the proprietary structures and plans of the Course to its internal business conduct and corporate financial planning.

2.1.2. Licensing Restrictions: Each license is designed to have a unique email address to ensure the Master Audit Trail and Identity Warranty and to ensure that each license may have only one user per login. The Institution shall not be allowed to resell, sublicense or further distribute the Content to any third party.

2.2. Content Delivery Schedule: Course Content will be offered accelerated on all types of enrollment. First modules will be awarded on the Effective Date with subsequent modules issued at a rate of two (2) modules after the Effective Date spaced at a rate of 7 (7) calendar days up to the completion of the entire curriculum. This is because this has been scheduled to both Individual and Institutional/Corporate Licenses to enable the proprietary strategies to be implemented in a short period of time.

2.3. Duration of Access (Lifetime Access): The license under Clause 2.1 will remain in effect for the duration of the Course’s operation (“Course Life“). Course Life is defined as the time during which the Company is actively running and supporting the Course on the Platform. In the event that the Company decides to retire the Course or stop its operation, the Student will be given ninety (90) days’ written notice of the termination of access.

2.4. Platform Acknowledgement: You recognize that the Course is hosted on The third-party learning management platform, and the operational policies and infrastructure of The third-party learning management platform may affect the availability and performance of the Course.

2.5. Prohibition on Unlicensed Uses: You may not copy or reproduce the Content, distribute or sublicense the Content, modify the Content, transmit the Content, prepare any derivatives of the Content, or publicly display the Content. Sharing Your access credentials without Our permission is a material breach of this Agreement.

3. PAYMENTS AND FEES

3.1. Currency of Payment: Course Fee should be paid in the United States Dollars (USD), which is the amount that was paid at the time of purchase.

3.2. Payment Processor: Payments through PayPal will be done or through other specified and safe payment gateways.

3.3. Taxes: The Course Fee can be inclusive of the relevant taxes (e.g. the GST or other taxation) which will be sent at the point of purchase clear.

3.4. Non-Payment Suspension: Any refusal or attempted refusal of payment, or any actual chargeback initiated by You, will lead to Your immediate and automatic suspension from the Course until the matter of non-payment is completely resolved.

3.5. Automated International VAT/GST Compliance To ensure absolute adherence to global financial regulations and consumption tax laws (including VAT and GST), the Company utilizes integrated third-party tax calculation systems.

Automated Jurisdiction Determination: The Student/Client acknowledges that the applicable tax rate is automatically determined at the point of sale based on location-based evidence provided during checkout.
Accuracy of Tax Reporting: These third-party integrations serve as the final authority for calculating, collecting, and documenting the correct tax amount for the Student’s specific jurisdiction.
Compliant Invoicing: When a successful transaction is made the integrated systems will automatically produce and issue a tax-compliant invoice or receipt and this acts as the official financial record of the transaction.

3.6. Global Inclusive Pricing & Finality of Fees To maintain the professional integrity and transparency of our elite financial environment, the Company operates on an “All-Inclusive” pricing model.

3.6.1. Global Tax Inclusion: Course Fee: The course fee quoted then at time of purchase is final and already factoring on all international consumption tax (including but not limited to VAT, GST and Sales Tax) applied as off our integrated third-party systems.

3.6.2. No Hidden Fee: The Student/Client accepts that there will be no other administrative or service fees or other hidden fees on top of the stated Course Fee.

3.6.3. Finality of the Price: Once the transaction has been completed the price becomes final and not subject to any further negotiation. The Student/Client concurs that they will neither face any post purchase tax judgment nor any other charges by the Company on the particular license obtained.

4. REFUND POLICY

4.1. Guaranteed term (Individual): The Company is providing a thirty (30)-calendar days money-back guarantee to individual students on the Effective Date. The amount of the refund is in a tiered structure:

Full Refund Period: The Student is entitled to have a complete refund (100% of the actual Course Fee) so long as such a request is submitted within the first seven (7) calendar days of Effective Date.
Half Refund Period: Students can receive half-refund (50 percent) of the request as long as it is made between the eighth (8 th ) and the thirtieth (30 th ) calendar days of the Effective Date.

4.1.1. Guaranteed Term (Institutional/Corporate): Because of the high-density and expedited delivery of proprietary institutional strategy, the standard 30-day guarantee is substituted in the case of Corporate/Institutional Buyers as follows:

72-Hour full refund- Within the first seventy-two (72) hours of Effective Date a full refund can be made provided it is requested.
7days half refund: The maximum of the refund is 50% upon request within seventy-three days (73) and seven (7) calendar days of the Effective Date.
Finality: All sales that are made by the institutions and companies to the sale of any item are considered as final and never refunded after the seventh (7th) calendar day.

4.2. Required Procedure on Refund: To be eligible for a refund, the request must be made in writing via email to generalsupport@courses.graciellaprive.com within the applicable guarantee period. The Student or Corporate Administrator is required to certify in writing that all downloaded Content has been permanently removed and no copies have been saved.

4.3. Finality of Denial: * Individual Students: Refund requests placed after the 30-day timeframe (i.e., on Day 31 or later) will be ineligible and rejected.

Institutional/Corporate Clients: Refund requests placed after the seventh (7) calendar day timeframe (i.e., on Day 8 or later) will be ineligible and rejected as the sale is deemed final and non-refundable.
Affiliate Status: Any request made after an application to the Affiliate Program has been submitted or accepted will be rejected regardless of the timeframe or enrollment type.

4.4. Processing:

Standard Timeline: Approved refunds (full or half, as is the case) shall be credited to the original method of payment within thirty (30) calendar days.
Verification: Processing can be nullified at the discretion of the Company checking the written certification that it has removed all proprietary Content and disabled access credentials.

5. INTELLECTUAL PROPERTY RIGHTS

5.1. Property: The Company or its licensors will own all of the Content and intellectual property rights relating to the Course, including, but not limited to, copyrights, trademarks, and trade secrets.

5.2. No Transfer of Title: we do not license any title to the Content, just a limited use in accordance with Section 2 and in all cases this Agreement does not assign any title or right to the Content.

6. DISCLAIMER OF PROFESSIONAL ADVICE

6.1. Strictly Educational Purpose: You expressly understand and consent that the Course is designed specifically for general educational, informational, and practical training purposes only. Although some of the Content consists of actionable strategies and useful approaches, it is generic and not designed specifically for an individual’s financial situation, risk profile, or investment goals.

6.2. NO Personalized Advice: The Content of the Course, the Course FAQ, and all email response replies do not and will not amount to personalized financial, investment, legal, tax, or other professional advice. The employees of the Company are not licensed investment advisors or broker-dealers. The Company does not offer individual advice via any communication platform, including specific support emails or question form entries. Individual advice on particular transactions, portfolio structure, or specific tax circumstances will not be sought by or offered by the Company.

6.3. Requirement to Obtain Independent Advice: You are in full and exclusive control of all financial decisions and results. When considering any strategies or engaging in any transactions discussed in the Course, You must first seek the advice of a qualified, licensed financial or investment advisor who can proffer advice specific to Your individual personal situation.

6.4. NO Assurances: The Company does not represent, warrant, or guarantee a particular financial performance, outcome, or level of success due to Your use or application of the Course.

6.5. Corporate and Institutional Disclaimer: In the case of an organization being under an Institutional License, the Company has offered proprietary frameworks, high level strategies, and board level curriculum in an organizational scaling and asset dominance. The Institution certainly recognizes and concurs as follows:

6.5.1 No Assurance of the Results: The Company makes no warranty and does not guarantee a particular financial performance, profit growth, or operational efficiency, and market performance as a result of using the Course materials.

6.5.2 The Institution Executive Responsibility: The executives of the institution and the board of directors shall bear full and sole responsibility towards the actual implementation, implementation and control of any strategies mentioned. The Company focuses on education and strategy provision alone.

6.5.3 Independent Analysis: The Institution will be under a contractual obligation to conduct its own independent due diligence and will consult with its own licensed legal, tax and financial professionals prior to any engagement into any significant corporate activity or alteration to the structure in regard to the Content.

6.5.4 Corridor of Liability of Outcomes: The Company will in no way be liable to any business losses or loss of profits or consequential damages as a result of the Interpretation or Application of the Course Content by the Institution.

7. TERMINATION

7.1. Termination by Company: The Company may sever or suspend Your enrolment to the Course, with or without any prior notice, and without liability, at once, on material violations of this Agreement, which may include but not be limited to:

Unsuitable release of Course content or qualifications (Clause 2.5).
Failure to meet its payment issues (Clause 3.4).
Participating in criminal, abusive, and harassing activities.

7.2. Impression of Termination: In the event of termination, the license of Clause 2.1 shall be considered automatically terminated, and You shall certify that You have destroyed all copies of the Content You have.

8. LIMITATION OF LIABILITY

8.1. Exclusion of Damages: To the fullest extent permitted by applicable law, the Company shall not be liable for any damages, whether indirect, punitive, incidental, special, or consequential, including, without limitation, damages representing the loss of use, data, profits, or investments occasioned by the use or performance of the Course.

8.2. Limitations on the liability of the Company: The overall aggregate liability of the Company to the Student based on any claim brought out of or relating to this Agreement, whether in contract, tort, or otherwise, shall in any case be no more than the sum of money actually paid by the Student to the Company for the particular Course in question.

9. INDEMNIFICATION

9.1. You undertake to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and agents against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal expenses, which may arise out of, or are in any way connected with: (i) Your use of the Course, (ii) Your breach of any provision of this Agreement, or (iii) any action that You may take because of the Content of the Course, especially that which may result in a third-party claim.

10. FORCE MAJEURE

Failure or inability to perform under this Agreement due to the event or cause that the Company can not reasonably control, such as, but not limited to, widespread crisis, natural calamities, or technical failures that generate the services in the third parties that are critical in falling the obligations under this Agreement.

11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1. Governing Law: This Agreement and any dispute or claim made out of or in relation to the subject matter or formation of the same (including non-contractual disputes or claims) shall be governed by and interpreted by the law of the Republic of Singapore.

11.2. Arbitration: All disputes, controversies, or claims arising in relation to or out of this Agreement, including its existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC), whose rules are regarded as incorporated by reference into this clause. You specifically and irrevocably waive the right to have an action taken against Us in any court mechanism other than the SIAC arbitration procedure noted herein.

11.3. Location and Language: Singapore will serve as the location of the arbitration. The Tribunal will comprise one (1) arbitrator. The arbitration language will be in English.

12. ELIGIBILITY AND AGE RESTRICTION

12.1. Minimum Age: The Service is not offered to any person who is not capable of establishing legally binding contracts according to the law. The courses are intended for learners above the age of twenty (20) years.

12.2. Verification of Age: Through registering to, accessing, or using the Service, you warrant and certify that you are currently twenty (20) years old and possess the legal rights and capacity to contract to and use the Service as per all the regulations with respect to the subject matter in this Agreement.

12.3. Exclusion: Should We suspect that a user is less than the age of 20, We may, at our own discretion, suspend or cancel that user’s account and privilege to access the Service without prior notice or refund.

13. GENERAL POLICIES AND REFERENCED DOCUMENTS

13.1. General Policies

General policies are to be incorporated : The Graciella Prive General Policies which include Privacy Policy, Refund Policy and Affiliate/Referral Program Policy are hereby included in this Agreement by reference as fully contained therein. Using the Services, making a purchase as well as signing-up into any program the User, along with the Corporate Administrator, confirm that they have read, comprehended, and accepted to be bound to the entirety of these combined General Policies.

Privacy/Data Governance: Adhering to all the data practices and privacy protection of students falls under the umbrella Privacy Policy.

13.2. Binding Acceptance and Links: In accepting these Terms and Conditions, You specifically state that You have read, understood, and agreed to the terms of all external policies incorporated herein. The most recent versions of these documents are available at the following links:

General Policies: Privacy Policy – Graciella Prive Consulting

14. SUPPORT POLICY AND COMMUNICATION

14.1. Support Channels and Procedures: The Student and corporate clients must use the correct channel based on the nature of the inquiry:

Technical and Urgent Problems: For issues preventing Course access (e.g., login failure, malfunctioning Content links), the Student and The Corporate client must submit a support ticket as soon as possible through the general support email: generalsupport@courses.graciellaprive.com.
Conceptual, Content Question: Questions related to the Course Content, definitions, and overall strategy should be submitted to the FAQ email address: generalsupport@courses.graciellaprives.com. The Student acknowledges that this email address is used to submit FAQs. Submissions will be evaluated regularly by the Company to revise the entire Course FAQ. The Student and The Corporate clients understand and accept that a personal or direct answer to conceptual questions will not be given through email, and the updated FAQ document should be consulted.

14.2. Application of Content (Individual) : The Student agrees that the Course is solely for personal, non-commercial, and educational enjoyment.

14.3. Usage of Content (Institutional/Corporate): In spite of Section 14.2, the privileges of clients, subscribing under an Institutional or Corporate License (under Article 18), are the privilege to apply to the inner business undertakings and corporate financial planning the proprietary frameworks and ways of the Course. This only applies to the distinct legal entity that is addressed on the onboarding invoice and does not allow the resale, public delivery, or external licensing of the Content to a third party.

14.4. English Communication Strict Standard To establish total integrity, security and accuracy in our international processes, the Company conducts all its business activities in English. The Student and Client have a clear understanding regarding the following:

Exclusivity: By all of the official business, support requests, and formal legal notices, English must be provided.
Non-Recognition: The only communications that are sent in a language not English are therefore considered to be legally void and “Incomplete.”
No Response Trigger: We will not process them as non-English communications, this will not trigger any response, and it will not meet any contractual/legal deadlines.
Burden of Translation: The Company will not be obliged to translate or interpret non-English messages, the burden of translation into certified English translation will be entirely and exclusively the responsibility of the User.

15. MISCELLANEOUS PROVISIONS

15.1. Entire Agreement: This Agreement is the entirety of the agreement between the parties in respect to the topic of the contract and replaces any prior agreement, representation and understanding, which is either oral or written, between the parties.

15.2. Assignments: You are not supposed to make any assignments or transfers of Your rights and obligations without prior written consent of the Company.

15.3. Waiver: The failure of the Company to exercise any right or provision of this Agreement shall not constitute a waiver of that right or provision in the future.

15.4. Severability: Should any provision of this Agreement be found invalid or unenforceable by a court of competent jurisdiction, that provision will be restricted or eliminated to the minimum extent necessary so that the remainder of this Agreement remains in full force and effect.

15.5. Future Upgrades and Enhancements: As Graciella Prive Consulting evolves to provide a world-class experience, We may occasionally update these Terms to reflect improvements in our technology or corporate structure.

Minor Updates: For minor adjustments, the ‘Latest updates’ date at the bottom of this Agreement will serve as sufficient notice.
Significant Administrative Upgrades: For significant changes, We will provide at least thirty (30) days’ notice via email.
Targeted Notification: For individual learners, this notice will be sent to the registered student email. For organizations under an Institutional/Corporate License, this notice will be sent exclusively to the designated Corporate Administrator or the primary billing contact on file.
Acceptance: By continuing to access Course modules after these enhancements take effect, You agree to the updated terms.

16. FRAUD PREVENTION, ANTI-CHARGEBACK, AND ECOSYSTEM INTEGRITY

16.1. Mandatory Direct Resolution and Refund Procedure: To ensure all requests are handled with priority and security, the Student agrees to contact Graciella Media Universal as the legal seller of Graciella Prive Consulting directly via generalsupport@courses.graciellaprive.com to resolve any billing issues or refund requests. Formal requests should be sent to the e-mail address within the timeframe provided by the 30-day tiered guarantee in order to be eligible in this tier, a written statement should be enclosed declaring that all materials downloaded have been permanently deleted.

16.2. Digital Proof of Delivery and Master Audit Trail: The Student concurs that to a certain extent delivery of the purchased Course has been done and accomplished the moment that the credentials of the Student have been entered into the member area. In an attempt to avoid Friendly Fraud, the Company has a Master Audit Trail over all the Students. This holds (i) original sign-up IP address, (ii) a device fingerprinting information, (iii) GPS-based geolocation during the purchase and (iv) time-stamped records of all videos modules watched and files downloaded. Such logs are undeniable evidence of receiving service.

16.3. Affiliate Enrollment and Irrevocable Refund Waiver: The admission into the Graciella Prive Affiliate Program has become a professional business alliance. The Student has explicitly and irrevocably waived all claims to refund (both in the 100 percent and five-hundred percent refunds level) by applying and being admitted into the Affiliate Program at any point in time (even on the first day of enrollment). By joining the Program, the original purchase of the course of the Student becomes effective and cannot be refunded to ensure the right to market the Course and commissions can be obtained immediately.

16.4. Identity and Authorization Warranty: By effecting this transaction, the Student certifies that he or she is the authorized cardholder or that they have express authorization to transact this purchase by the cardholder. Behavioral Risk Scoring is used by the Company to be able to recognize stolen credentials. Any exchange that will be marked as True Fraud (mismatched IP, proxy usage, or stolen account) will automatically end the access without any warning issued.

16.5. Zero Tolerance of Chargebacks (Theft of Service): Ambiguously submitting a chargeback or a dispute to a bank or other payment processor with continued access to the proprietary intellectual property is the Theft of Service and a substantial violation of this contract. The Student has the responsibility of paying through the internal billing channel (Section 16.1) any arising disputes before any such disputes raise the issue of a financial institution.

16.6. Protection of the Merchant Ecosystem: The Company will be allowed to refer the Student to Global Merchant Risk Services and Fraud Databases (such as Ethoca or Verifi) in case of bad-faith dispute or unauthorized chargeback. The Student does appreciate the fact that this is a standard practice in the industry that safeguards the integrity of online trading and could affect the future capability of the Student to use credit facilities or online payment systems anywhere in the world.

16.7. 3D Secure (3DS) compiled Authentication as mandatory.

The Company uses 3D Secure (3DS) authentication when transacting any form of transaction in order to continue ensuring the highest level of security and integrity within our financial environment.
Mutual Protection: This protocol is put in place to safeguard both the Company and the Student/Client against the unauthorized transactions and to safeguard the validity of each purchase.
Verification Requirement: The Student/Client concurs that any payments being made may be further verified by his/her issuing bank (with a one-time password or PIN or Biometric check).
Finality of Authenticated Sales: When the Student/Client completes a 3DS-authenticated transaction, they are deemed to have admitted that the purchase was authorized by the appropriate cardholder and it will therefore be irrefutable evidence of consent used to resolve any billing dispute or chargeback claim in the future.

17. PROFESSIONAL BOUNDARIES AND SUPPORT PROTOCOL

17.1. Dedicated Support: Our support will be high quality. All communication is to be channeled via the official channels provided in Section 19.3 to avoid any request going unresponded.

17.2. Instructor Role: The main task of the Instructor is the delivery of a high level curriculum. Thus, there is no compulsion of the Instructor to answer personal questions, requests via personal social media, personal messaging, or personal email.

17.3. Community Environment: In respect to the community, we would like to request you to avoid making personal outreach to the Instructor and leadership. This will enable our team to have a professional learning atmosphere that is focused and ensures that each student gets an official and keen response within our team channels.

17.5. Priority Support Routing: To maintain students privacy and security, Students will be provided with specific departmental contact addresses inside their private member area or onboarding invoice. All public and pre-purchase inquiries must use the address provided in Section 19.3.

18. INSTITUTIONAL AND CORPORATE PROVISIONING

18.1. Institutional License: For organizations (the “Institution”), the license is issued to the amount of unique executive seats purchased at the point of enrollment. The seats are One-User-Per-Login and must have a unique, individual email address to keep the Master Audit Trail and Identity Warranty.

18.2. Quick Processed Institutional Delivery: Institutional licensing is based on an expedited process of “Strategic Strike” delivery which is intended to be implemented at high levels. The content will be dripped at two (2) modules per seven (7) calendar days in order to have high-speed team continuity and strategic implementation.

18.3. Content Differentiation: You recognize that the content offered under the Institutional License is far less extensive, wider-ranged, and more strategic oriented than the Individual License to accommodate the unique needs of corporate expansion, organizational expansion and asset dominance.

18.4. Corporate Affiliate Integration and Cross-Eligibility: Membership of Corporate Affiliate Program is entirely by discretion of the Company. The Corporate Administrator/ primary billing contact is the only person entitled to access this program. Even though individual end-users subject to an Institutional License do not qualify as a Corporate Administrator, any Corporate Administrator or end-user may apply to the Individuals Affiliate Program separately by simply acquiring a separate Individual License to the Course in their personal name. The Company has the sole discretion to accept and this does cancel all the rights to a refund immediately in respect of the purchase in question.

18.5: Institutional and End-User Liability Separation

18.5.1 Corporate Administrative Responsibilities: The administrative and compliance responsibilities for the Institutional License are shared. The Company (Client) is responsible for seat allocation and high-level compliance, while the Individual Corporate End User is responsible for maintaining the security of their specific credentials and adherence to the conduct policies within their assigned seat.

18.5.2 Limitation of Institutional Liability: For the avoidance of doubt, the liability for any breach of these Terms, including but not limited to IP infringement, sharing of credentials, or reputational damage, shall rest solely and individually with the Corporate End User. The Corporate Entity (the Employer) shall not be held wholly or vicariously liable for the personal contractual violations or personal misconduct of the individual End User, unless such action was explicitly directed by the Corporate Entity in writing.

18.6. Priority Support Routing: To keep the privacy of institutions and security, The Corporate clients will be given departmental contact addresses within the member area or onboarding invoice. Any inquiries made in public and before purchase should address the address in Section 20.4.

19 : STANDARDS OF PROFESSIONAL STEWARDSHIP AND BRAND INTEGRITY

19.1 Professional Conduct and Respect to one another : The student (Individual) and the client (Corporate Buyer) by joining the Services they engage on professional terms based on mutual respect. Although the Company appreciates the individual viewpoint of all participants, you will communicate ethically at all times in a way that does not undermine the quality reputation of our society which is high. The Student/Client and the Company have reached a professional level where they regard the integrity and honor of the brand Graciella Prive Consulting.

19.2. The Price of Professional Discretion: The glory of our strategy is its confidentiality and secrecy. The Student and the Client concur to be lenient on professional judgment to allow the worth of their respective enrollment. You understand that any communication that will be made public facing the Company or leadership will be performed with utmost caution to ensure that particular communication does not adversely affect or mislead the unique position it has in the brand.

19.3. Liability to Reputational Impact: The Student and the Client acknowledges that the commercial value of the reputation of the Company and the Instructor is a large commercial value. Although the Company agrees with the fact that you have the right to exercise your personal expression, you agree clearly to be held legally and monetarily liable for any communication that results in loss of brand equity or reputational harm. In such instances:

Responsibility on Brand Impact: The Student and the Client acknowledge that they will be fully responsible in the actual and perceived loss of brand value and business opportunities due to any harmful communication by the students and the media.
Resolution Support You will indemnify the Company against all professional and legal expenses involved in repairing and protecting the professional status of the brand.
Learning Environment: Being a professional needs to be an environment of integrity and any activities short-changing or injuring the brand will lead to an immediate termination of the professional relationship, including the cancellation of all access and benefits.

19.4. The Private Resolution Protocol: We will ensure every Student and Client is given high-quality experience. To have your issues addressed with the utmost urgency and complete confidentiality, you are willing to settle all your complaints using our internal and private means of support. This should guarantee a professional result that is non-invasive of your privacy and integrity of the brand.

20. NOTICES AND COMPANY INFORMATION

20.1. Contracting Entity: The Course is provided by Graciella Media Universal, an entity established under Indonesian laws. The Course brand name is Graciella Prive Consulting.

20.2 Bilingual Access and Responsibility: The Company provides its formal policies in English (Privacy Policy – Graciella Prive Consulting) and a version in the translated language of its current headquarters (https://www.graciellaprive.com/kebijakan-umum-graciella-prive-consulting). By ticking “I Agree” or accessing the Services, the User confirms they have been given a conspicuous opportunity to review these terms in either English or the other provided language (https://www.graciellaprive.com/syarat-dan-ketentuan-versi-bahasa-indonesia/). The User explicitly agrees that choosing not to read the provided translation shall not constitute a valid defense against the enforcement of any clause, specifically the Private Resolution Protocol (SIAC Arbitration) and the Standards of Professional Stewardship.

20.3. Formal Legality: In matters involving any legal notice, service of process, or formal communication stipulated in this Agreement, communication should be posted at the following physical address:

Graciella Media Universal

Gedung AD Premier lt. 9 Jln. TB. Simatupang no.5 Pasar Minggu

Jakarta 12550, Indonesia.

20.4. General Support: Please use the following email address for all general course and support questions:

generalsupport@courses.graciellaprive.com

First published : February 8th, 2026